RE: [mv] Another $0.00 Shipping Charges Problem

[Kyle Hayes <kyle540@quicknet.net>]

On Mon, 11 Oct 1999, you wrote:
> ******    message to minivend-users from Cameron Prince <PRINCECB@novachem.com>     ******
> 
> Kyle,
> 
> This was fixed by splitting the checkout page into 3 pieces.
> 
> 1) Input Name & Address
> 2) Choose Shipping & Payment Method
> 3) Verify & Process Order
> 
> No more nasty update buttons and no more buggy onclick code. If the user
> wants to change his address, he will have to back all the way up to step
> one.

To a certain extent, this is how I've handled it in other cases.  This is
really an instance where the lack of interactivity in HTML is a problem.

I don't have time to rewrite everything like this, so for the short term
I'll leave it.  I calculate costs with the correct shipping cost in the
checkout profile, so the cost will be right, but the user may not see it
until the receipt page.

Note that the problem I have only occurs if you first select US and then
select another country on our system.  That does not occur very often :-)

The problem with your solution is that the user has to go through multiple
pages.  No matter how easy that is, you lose a certain percentage of
people with each click.  There is a balance between the complexity of each
page and the number of pages.    I am not sure I have the right balance
yet , perhaps your system is better overall.

Best,
Kyle (KH)