[ic] Backing Up

[interchange-users@icdevgroup.org (Curt Hauge)]

>  > Quoting Linda Shumaker:
>  >
>  > I inserted some of my own products to the products.txt
> file using Excel.
> I
>  > uploaded my files to my FTP. But when I tried to open my
> UI, I ran into
> this
>  > Error--"Internal Server Problem" My UI is dead in the
> water. I have since
>  > replaced the products.txt file with the orginal one but
> I still cannot
>  > "apply changes" because the UI says the reconfiguration
> is timed out. Is
>  > there a way to replace the products.txt and
> products.txt.xls files with
> the
>  > orginals so I can back up a step or two? Obviously, my
> backup files are
> not
>  > being accepted either.
>
> Possible solution:
> look in the CATALOG/product directory if there is a file
> named products.sql,
> if not create an empty file with the above mentioned name then try
> restarting.

Or delete the products.gdbm file after you upload your new
products.txt file. This will look to the new .txt file and update the
.gdbm file. Make sure you have a clean products.txt file, too. Check
the archives for problems with Excel files:

http://www.icdevgroup.org/i/dev/mailinglists.html

Good luck!

Curt Hauge

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