[ic] Beima's Response! and customer confirmation ...
Christopher VanOosterhout
chris@torresen.com
Mon, 02 Apr 2001 08:43:53 -0400
Thanks for the reply.
This was not even a major issue ... however there was an offer that we
should ask about reading the documents and I was just taking him up on the
offer. That is all.
Here is my final question in this frame. Is there comprehensive
documentation on the concept of sending email confirmations to
customers? I know that I can review source and will do so, however if
there was documentation that clearly outlines the function (that I was
missing) I just would not want to reinvent the wheel by researching and
exploring in areas already fully documented.
Thanks again ... you all have a lot going on and your help on this list is
appreciated.
Christopher Van Oosterhout
At 06:48 PM 4/1/2001 -0400, cfm@maine.com wrote:
>On Sun, Apr 01, 2001 at 05:48:07PM -0400, Christopher VanOosterhout wrote:
> >
> > John,
> >
> > Thanks for the offer. You suggested that if there is a question about how
> > to use the documentation, then we should ask. I appreciate your offer. I
> > think that may be helpful to a lot of us. InterChange seems to be a great
> > program and I am really enjoy working with it. I have read through ever
> > single page of the documentation on the Red Hat interchange site (the six
> > PDF documents) ... and very frankly Jim is right that the references in
> the
> > documentation do not relate directly to the software package currently
> > being distributed. There is a lot of reference to simple and another
> > sample store that does not exist in the current distribution (at least as
> > far as I can see).
>
>
>There was mail on list just a week or so ago about where to find simple and
>sample.
>
>Yes, the docs are hard to sort through because a simple query will return
>too much. However, if you want to know about where to send email:
>
>cfm@jr.maine.com:/var/mvdocs-4.03/docindex$ ls | grep -i mail
>22.28.SendMailProgram.html
>24.33.MailOrderTo.html
>24.67.SendMailProgram.html
>
>or
>
>( cd /var/mvend-4.03/lib/Vend ; grep -i mail *.pm)
>
>And those will give you other less common paths to follow.
>
>Yes, still 4.03, but the idea is the same even though the docs have
>been reorganized a lot.
>
>What does [mail] do? Find the tag. Read the code. You may not be able
>to figure it out exactly, but you ought to be able to get a rough idea.
>If you can't get that far you are over your head.
>
>Beyond that, don't ask about how to email the customer, be specific
>and give details. The quality of replies will be directly proportional
>to the quality of the question. Poorly asked questions just get deleted
>and the questioner then wonders why he is ignored.
>
>If you want help, help the helper to understand quickly. I'd bet you could
>pay John a lot of money per day to ask him poorly framed questions, but
>he's not interested in doing that for free. I know I'm not.
>
>Bad list, not helping the newbies, you know-it-all wizards, bad list,
>stop biting.
>
>cfm
> >
> > I know that in the open source world we have to be willing to dig in
> and do
> > some learning for our self ... and I want to do that. However since you
> > have suggested that we ask about how to use the documentation, I would
> like
> > to take you up on this. Maybe then we would not waste so much of your
> time
> > with issues that we should be able to find in the documentation if we only
> > had the training.
> >
> > One of the topics that you may want to illustrate on is the topic of email
> > confirmation to the customer. In the FAQ online it says to look into the
> > documentation. In the documentation there is a simple three line
> statement
> > talking about how we should use the [mail...] tag ... the problem is that
> > in my searching both of the Web site and the pdf documentation there is no
> > details that I can find on the use of the [mail...] tag (and yes I
> > understand that the dos are not literal. Any while I have started my
> store
> > on the path of using the confirmation provided in construct, I have no
> idea
> > how it is happening or what actually envokes it ... For instance why is
> the
> > report. file used instead of the receipt.html file. Things like that ...
> > and simply what are the options for this feature.
> >
> > I understand there is no obligation for anyone to answer any of these
> > questions ... I know that you folks are all busy and if you can not or
> > choose not to answer I understand and will continue to struggle along. I
> > am not trying to get a free ride ... in fact I would like to contribute
> and
> > help any way that I can ... and maybe the best way to start is learning
> > more about how the experts suggest we use the documentation.
> >
> > I appreciate all of your expertise and help.
> >
> > Christopher Van Oosterhout
> >
> >
> >
> > >The documentation is actaually very good and very helpfull, once it
> sets in on
> > >how Mike has written it. Which can be confusing... Then ask HOW to use the
> > >documentation.
> > >
> > >Simply put questions that are ignored are most likely do to the fact
> they have
> > >been asked 50 times before or they are simply in the documentation if
> you read
> > >it...
> > >
> > >I am tired of getting 20 messages a day from people who want a free ride.
> > >If you
> > >plan on installing Interchange and then selling your services to the
> public,
> > >then the least you can do is READ THE DOCUMENTATION from start to finish!
> > >
> > >Also it has become more and more anoying people saying "Hey this is a
> > >bug!" when
> > >it is in fact a feature put there, that is they took to the time to
> READ THE
> > >DOCUMENTATION they would know why it is happeneing...
> > >
> > >Frankly quit wasting the lists bandwidth and time with questions that are
> > >answered in the documentation...
> > >
> > >John Beima
> > >
> > >
> > >
> > >Quoting Jim Balcom <jim@idk-enterprises.com>:
> > >
> > > > On Sun, 1 Apr 2001, John Beima wrote:
> > > >
> > > > JB>>Date: Sun, 01 Apr 2001 14:52:20 -0600 (MDT)
> > > > JB>>From: John Beima <jbeima@reality.palb.com>
> > > > JB>>Reply-To: interchange-users@lists.akopia.com
> > > > JB>>To: interchange-users@lists.akopia.com
> > > > JB>>Subject: Re: [ic] Construct Us Demo Colors (Need to convert to a
> > > > JB>> variable)
> > > > JB>>
> > > > JB>>Actually my last resoonce to you applies here to... Read the
> > > > documentation...
> > > >
> > > > Frankly, I would much prefer to deal with the non-responses that I have
> > > > been (not) getting to my questions than to have to deal with smarta**
> > > > answers like yours.
> > > >
> > > > I don't know what documentation you have, but I downloaded, printed out
> > > > and bound the documentation that came in the PDF format. It has no
> > > > comparison to anything that I am seeing on my computer! I don't find
> > > > it to be useful at all. I've been programming for 23 years, and writing
> > > > in C for 15 years. I can't begin to comprehend the frustration that
> > > > newcomers are having to go through when I consider the frustration
> > > > level that I am at.
> > > >
> > > > And, then to see your smarta** response!
> > > >
> > > > -= Jim =-
> > > >
> > > > ----------------------------------------------------------------
> > > > Jim's Linux-Operated Underground Bomb Shelter
> > > > ----------------------------------------------------------------
> > > >
> > > > Tagline for Sunday, April 01, 2001 at 17:00 PM:
> > > > All I need to know I learned from my cat.
> > > >
> > > > ----------------------------------------------------------------
> > > > This Linux System has been up 45 hours
> > > >
> > > > My web page: http://www.idk-enterprises.com
> > > > ----------------------------------------------------------------
> > > >
> > > >
> > > > _______________________________________________
> > > > Interchange-users mailing list
> > > > Interchange-users@lists.akopia.com
> > > > http://lists.akopia.com/mailman/listinfo/interchange-users
> > > >
> > >
> > >
> > >
> > >John Beima
> > >jbeima@palb.com, support@alocalagent.com, and support@alocalchurch.com
> > >
> > >P.A.L.B. Systems - Phone: (780)451-1086 - Fax: (780)447-4760
> > >11639-122 Street, Edmonton, Alberta, Canada, T5M 0B6
> > >
> > >Affordable Web Pages - Phone: (888)932-9990 - Fax: (256)351-7297
> > >2713B Spring Place SW, Decatur, Alabama, United States, 35603
> > >
> > >_______________________________________________
> > >Interchange-users mailing list
> > >Interchange-users@lists.akopia.com
> > >http://lists.akopia.com/mailman/listinfo/interchange-users
> >
> >
> > _______________________________________________
> > Interchange-users mailing list
> > Interchange-users@lists.akopia.com
> > http://lists.akopia.com/mailman/listinfo/interchange-users
>
>--
>
>Christopher F. Miller, Publisher cfm@maine.com
>MaineStreet Communications, Inc 208 Portland Road, Gray, ME 04039
>1.207.657.5078 http://www.maine.com/
>Content management, electronic commerce, internet integration, Debian linux
>
>_______________________________________________
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>http://lists.akopia.com/mailman/listinfo/interchange-users
-
Christopher VanOosterhout
Torresen Marine, Inc.
Torresen Sailing Site
http://www.torresen.com
231-759-8596