[ic] Credit Card Info

[Robert Trembath]

Ed,

 I do pay RH for support for issues that are specialized and require
customization beyond my knowledge or this list.

 This was a feature or a method that was supported in 4.6.x and changed
to use PGP/GPG only, without backwards compatability.  So I merely asked
for a fix to what was supposed to be done already. Not Customization. 

 As a consultant, a professional with 12 years of web/db applications
development experience and a RH customer, I know the difference between
the two. The code base was not backwards compatible and anyone with
older catalogs not using realtime authorization was unable to retrieve
CC information without calling the customer back(not good) or installing
and use PGP/GPG.

 I don't feel we (not I) should have to pay for code modifications that
RH said would be part of the feature set. This is open source, don't we
all contribute to make the product better?

Let get on to better things. 

--------------------------
Robert Trembath
Internet Technology Manager
e|robert@ishoptech.com 

-----Original Message-----
From: interchange-users-admin@interchange.redhat.com
[mailto:interchange-users-admin@interchange.redhat.com] On Behalf Of Ed
LaFrance
Sent: Monday, November 05, 2001 12:50 PM
To: interchange-users@interchange.redhat.com
Subject: RE: [ic] Credit Card Info


At 11:28 AM 11/05/2001 -0600, Robert Trembath wrote:
>[snip]
>
>Something that could've been resolved in ten minutes took days because 
>no one stepped forward to present the solution or a direction to a 
>solution. That cost me time and money. IC represents less than 10% of 
>my income as a consultant and when I have to dig this hard to get a 
>simple answer its nothing but discouraging.

I loathe frustrating problems which consume time as much as the next
person 
- but this is entirely the wrong attitude.  If you want to be entitled
to 
answers, get on a VAR program with some other system that offers one,
and 
pay your fees and dues.  The Red Hat Interchange unit also has
consulting 
and support options to offer you, without requiring you to pay for the 
software - the best of both worlds, in my opinion.

- Ed L.


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