[ic] Frustrated with IC 4.8

[Nick Robertshaw]

IC 4.8 is 'a stable program that works as intended'

It is representative of open source software generally in that:

* Documentation is terse, sometimes incomplete, and sometimes oriented to
the programmer or technically savvy reader

* Code and features are highly evolved

* Installation can be a bitch

* The user's investment is not in cash, but in the time taken to understand
how to install and configure the system (and initially in discovering how to
understand how to understand).

* Support comes from people who are not obliged to give it

You are, indeed, not the only one experiencing frustration. But there are
also many, many people who have succeeded at what you seem to be failing at.
The difference might be hardware or software but is more likely to be
expertise or persistence.

Some, no doubt, are more suited to shrink-wrapped packages from the Black
Prince of Redmond.

So, rather than venting and causing everyone to become pissed off or just
ignore you, try and deal with each of your problems by searching the
documentation, and the archives of this forum. Then perhaps, pose a
succinctly cast and specific question with sufficient details of your
configuration and environment and you might get a useful answer.


--
Nick Robertshaw

As the hectic pace of life rushes you along,
Remember to set aside a few minutes each day.
At the end of the year,
You'll have a couple of days saved up!


----------
>From: "Kat Turner" <ronzokat@hotmail.com>
>To: interchange-users@interchange.redhat.com
>Subject: [ic] Frustrated with IC 4.8
>Date: Mon, Sep 17, 2001, 6:24 AM
>

> How is it that IC 4.8 can have so many great features and be so ill behaved
> in implamenting them? What I mean by this is IC 4.8 seems to have everything
> you could think of to put on a wish list for an online store and then some.
> But when it comes to using the Administration interface to setup the store
> it is contrary as hell. The changes that I make either give unexpected
> results or have no effect at all. The help file included seems to be an
> after thought that only makes one want a real help file. I find it next to
> useless. The documentation on the Redhat web site is not much better. The
> wizard that was intended to be used for quick setup seems to have a mind of
> it's own.
>
> If I am the only one that is having problems with grasping how to use IC
> then it won't hurt my feelings at all for you to tell me how stupid I am and
> for you to point out what I am doing wrong. I would really like to get IC to
> perform the way a program if this caliber should. I am use to stable
> programs that work as intended. If this is the type of program that stems
> from the open source code theory of designing software then it seems to be a
> step backwards.
> Just my $.02 worth.
> KAT
>
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