[ic] errors at checkout with no bold red type

Ron Phipps interchange-users@interchange.redhat.com
Mon Sep 17 12:31:40 2001


> From: Tim Watts
> 
> Hi All,
> 
> I'm using IC 4.6.5 and having an itermittent problem and cannot seem
to
> locate the problem.
> 
> Occasionally I receive comments from customers about the checkout
similar
> to:
> 
> > There was a message that said the problem with the
> > order was in the color red, however nothing was red.
> 
> Seems to be related to credit card orders. They always say the entered
> correct info several times, and cannot get past the error.

Hi Tim,

Which payment gateway are you using?  If you'd like to see the CC errors
on your page, place this where the error should be displayed:


[data session cybercash_error]

> 
> Nothing in the error.log

That's correct, this is some sort of processing error that can probably
be fixed by the user if they entered the wrong expiration, cc, etc..

> Anyone else having this problem or a solution?

Yes, I've seen it many times before.  When you go to IC 4.8+ (I think
it's after 4.7) you should use:

[data session payment_error]

Thanks!
-Ron