[ic] errors at checkout with no bold red type

Tim Watts interchange-users@interchange.redhat.com
Mon Sep 17 14:34:00 2001


I do remember having a problem with the daytime phone number but we fixed
that early on.

Actually, we don't use the single page checkout because it was confusing
users, so we've broken it into two pages. There is no way to get past the
first page without entering all the correct shipping and billing
information. The shipping and billing info is entered on the second as
hidden inputs, so all needed info is in the form for final processing. The
first page contains only payment method. If payment method is cc, the cc
number and exp date is entered on the second page with the order itself.

on 9/17/01 1:57 PM, Scott Trunkhill at trunk@morris.com wrote:

> I had this happen too and tracked it down to the daytime phone number
> being required but if they left it blank there would be an error but
> the daytime phone number text never changed to red. You might want to
> check the fields that you are requiring and make sure they all turn
> red if you leave them blank. You may have to check them one at a time.
> 
> 
> 
>>> From: Tim Watts
>>> 
>>> Hi All,
>>> 
>>> I'm using IC 4.6.5 and having an itermittent problem and cannot seem
>> to
>>> locate the problem.
>>> 
>>> Occasionally I receive comments from customers about the checkout
>> similar
>>> to:
>>> 
>>>> There was a message that said the problem with the
>>>> order was in the color red, however nothing was red.
>>> 
>>> Seems to be related to credit card orders. They always say the entered
>>> correct info several times, and cannot get past the error.
>> 
>> Hi Tim,
>> 
>> Which payment gateway are you using?  If you'd like to see the CC errors
>> on your page, place this where the error should be displayed:
>> 
>> 
>> [data session cybercash_error]
>> 
>>> 
>>> Nothing in the error.log
>> 
>> That's correct, this is some sort of processing error that can probably
>> be fixed by the user if they entered the wrong expiration, cc, etc..
>> 
>>> Anyone else having this problem or a solution?
>> 
>> Yes, I've seen it many times before.  When you go to IC 4.8+ (I think
>> it's after 4.7) you should use:
>> 
>> [data session payment_error]
>> 
>> Thanks!
>> -Ron
>> 
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>