[ic] Verisign, double, tripe charges, orders not going through IC

Ron Phipps interchange-users@interchange.redhat.com
Thu Sep 20 21:25:02 2001


> From: interchange-users-admin@interchange.redhat.com
[mailto:interchange-
> users-admin@interchange.redhat.com] On Behalf Of mheins@redhat.com
> 
> Quoting Ron Phipps (rphipps@reliant-solutions.com):
> > I definitely agree that this seems like a bug in the Verisign client
and
> > I have contacted their support staff to see which steps to take.  It
> > appears that they have taken steps to know when this occurs since we
> > received the automated email that said to the effect "a response was
> > never received and these transactions will not be fulfilled until
you
> > contact us".  Although it would be better if the transaction was
> > automatically voided or never even accepted if the client does not
> > receive the response, we then wouldn't have this problem.
> >
> > > Are you positive some portion of the client is not having some
> > > basic system resource problem? What does a -12 error really mean?
> > > 12 in the system error numbers is usually ENOMEM; is it possible
that
> > > your Interchange user ID is running out of memory on the system
due
> > > to quotas or some virtual server memory limitations?
> >
> > It could be a system resource problem, however it should not be due
to
> > any user restrictions.  The IC server is not running on a virtual
server
> > and it is only running this one catalog with each user having full
> > access to available memory and disk space.  The server is a dual 450
> > with 256mb ram.  We will be adding another 256mb ram tonight just in
> > case this is the issue.
> 
> I doubt it; normally unless you are maxing swap on UNIX/Linux (not
> likely, since you don't mention general speed problems) you would not
> receive an ENOMEM. The only OS I have seen that on is BSD -- you don't
> mention what you are using. If you *are* using BSD, IRIX, or some
> classic System V variant, I would suspect signal problems. On Linux
that
> is unlikely in the extreme.
> 

We're back to a system level issue on RedHat Linux.  I have since
replaced the v3 Verisign with v2 which was working properly on this
server before we moved to IC 4.8.1.  I just now saw the double and
triple charge issue which was present in v3.  We are now seeing in the
logs the problem with processing cc transactions as well as the
following sporadically:

caseetc /c
gi-bin/caseetc/process.html Unable to send mail using /usr/lib/sendmail
>
> (this contains the email that was not sent
>

caseetc /cgi-
bin/caseetc/process.html PGP failed with status 3072:

It almost seems like these processes are starting but not completing.
This is the same server which was running IC 4.6, PGP and Verisign 3
days ago smoothly.  Now with IC 4.8 we are experiencing these issues.
Any other ideas?

Thanks,
-Ron