[ic] virtual hosting of IC - server downtime, etc.

Sat Apr 20 08:24:01 2002

The host's Interchange program is not running or they did not restart it
correctly. The server your account is on is probably loaded with accounts
and can't handle the extra resources Interchange needs.

Advise is to indeed change hosts.

-----Original Message-----
From: interchange-users-admin@interchange.redhat.com
[mailto:interchange-users-admin@interchange.redhat.com]On Behalf Of
Jonathan Clark
Sent: Saturday, April 20, 2002 7:50 AM
To: interchange-users@interchange.redhat.com
Subject: RE: [ic] virtual hosting of IC - server downtime, etc.

> I am using IC in a virtual hosting environment.  Well at least I was
> until a few days ago.  The server is running Linux and I have access to
> IC 4.8.3 through CPanel.  I have no root access.  Up until now, I have
> had my site and store up and running, and all was ok.  Suddenly, I can't
> access the interchange part of my site at all nor the administrative
> login.  I get the following error:  Undefined catalog:
> /~myuserid/cgi-bin/cart.cgi

There are two errors people generally see with ic:

1) Undefined catalog: /cgi-bin/foo

2) The interchange server is not responding...

(1) means interchange daemon is running, but it is not set up for your
catalog. (path/link file name)
(2) means interchange daemon is not running, or you may have a permissions
problem.

In your case, your isp appears to have removed your catalog definition from
interchange.cfg, or perhaps you have changed the name of your link program
(/~myuserid/cgi-bin/cart.cgi).

> My web host company stated the following to me  "If you can access your
> site but cannot access the cart files, then it's not a problem with the
> server. It's an Interchange related problem. We can't support that or
> gaurantee it."

Find a new host. There have been plenty of offers/suggestions on this list..
do a search of the mail archive.

good luck!

Jonathan
Webmaint.

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