[ic] missing order recovery?

[Glenn McCalley]

----- Original Message -----
From: "Ed LaFrance" <edl@newmediaems.com>
To: <interchange-users@icdevgroup.org>
Sent: Monday, July 22, 2002 3:58 PM
Subject: Re: [ic] missing order recovery?


> At 03:19 PM 07/22/2002 -0400, you wrote:
> >Hi there,
> >
> >Last week, due to an Authorize.Net problem (now solved) we had a group of
> >orders which were in fact charged (some multiple times), but since the
> >customer never got to the receipt page we do not seem to have any record
of
> >the order.  Not in tracking.asc, usertrack, nowhere we can find.  There
is a
> >gap in the order numbers though so they must have been real close to
> >completion...
> >
> >So the phone is ringing "Hey where's my stuff?  Why did you charge me 4
> >times?" etc.
> >
> >Is there -anywhere- these orders might be hanging around?  A dead session
> >record somewhere maybe?  Some log I haven't seen yet?
> >
> >T'anks,
> >Glenn.
>
> You may be SOL. Did you check yourcat/orders for the disk image of the
> order report (filename eq order number)? If it is not there, you might be
> able to recursively grep the session directory (if you are using
file-based
> sessions) for something that would identify each instance, such as the
> missing order number, customer last name etc. Then view any files with
> matches and look for the cart array or something else from which you can
> glean the order contents. If you have been expiring sessions nightly, this
> will probably be fruitless. I take it the customers did not receive email
> receipts either...
>
> - Ed L.
>
Thanks Ed,
-- No disk images in orders; exact same numbers missing.
-- *sigh* didn't think to turn off session expiration cron until the fire
was out.  Bet I do next time.
-- Good thought on the e-mail receipts.  I don't know, I'd think not or they
would have said but you never know I'll check on that one.
Thanks again,
Glenn.

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