[ic] two identical catalogs - using mod_interchange (sharing session/tmp issues)

sphen boyle interchange-users@interchange.redhat.com
Mon Mar 25 21:10:01 2002


thanks for the feedback kevin.

for reference the usertrack file logged these lines: (making me think that 
the item was added)

20020325        5WgQZ7gj:nobody         <ip>  1017086848              
VIEWPAGE=index
20020325        5WgQZ7gj:nobody         <ip>  1017086852              
VIEWPAGE=brands/3m
20020325        5WgQZ7gj:nobody         <ip>  1017086914              
ADDITEM=3m05990,3M IMPERIAL Hand Glaze 32oz&VIEWPAGE=ord/basket
20020325        5WgQZ7gj:nobody         <ip>  1017086936              
VIEWPAGE=brands/3m
20020325        5WgQZ7gj:nobody         <ip>  1017086982              
ADDITEM=3m39006,3M One Step Cleaner Wax Light Oxidation 
Remover&VIEWPAGE=ord/basket
20020325        5WgQZ7gj:nobody         <ip>  1017086995              
VIEWPROD=3m39007 3M IMPERIAL Hand Glaze Cleaning
20020325        5WgQZ7gj:nobody         <ip>  1017087030              
VIEWPAGE=brands/3m
...
20020325        5WgQZ7gj:nobody         <ip>  1017088867              
VIEWPROD=p21s00005 P21S Drying Towel Chamois Accessories
20020325        5WgQZ7gj:nobody         <ip>  1017088879              
ADDITEM=p21s00005,P21S Drying Towel Chamois&VIEWPAGE=ord/basket
20020325        5WgQZ7gj:nobody         <ip>  1017088882              
VIEWPROD=khs00001 Buffing Cloths (6 pack) Accessories
20020325        5WgQZ7gj:nobody         <ip>  1017088902              
VIEWPROD=og061512 One Grand Blitz Wax 15oz Protecting
20020325        5WgQZ7gj:nobody         <ip>  1017088938              
VIEWPAGE=ord/checkout
20020325        5WgQZ7gj:nobody         <ip>  1017089043              
ORDER=AS05378&ORDERINFO=27.52  UPS Ground/3m39006 3M One Step Cleaner Wax 
Light Oxidation Remover Repair 1 10.5/p21s00005 P21S Drying Towel Chamois 
Accessories 1 8.99
20020325        5WgQZ7gj:nobody         <ip>  1017089087              
VIEWPAGE=ord/checkout
20020325        5WgQZ7gj:nobody         <ip>  1017089106              
VIEWPAGE=new_account


but anyways.  in your opinion do you think that ive done the right thing 
to have two catalogs the same?  but yeah for the time being im keeping an 
eye on it.

- sphen

p.s. good job on that mod_interchange apache module...

On Monday, March 25, 2002, at 07:46  PM, Kevin Walsh wrote:

>>
>> everything seems to work fine.  all the logs are kept in one file, all 
>> the
>> sessions, tmp files etc.  Only problem is that i got a call today from a
>> shopper who said that when they were in the checkout, all the items were
>> in their cart, yet on the receipt page, one item mysteriously 
>> disappeared.
>>
>> the only ting i can think of is that there is a cookie/session issue
>> happening.  I attempted changing the interchange.cfg to have:
>> Mall	No
>>
>> etc...
>>
> If only a single item "disappeared" then that, in my view, points
> to a user problem, rather than a problem with your configuration.
> Perhaps the item wasn't in the cart after all.
>
> If *all* of the items were removed on the checkout, then that would
> be another matter, and would point to a cookie/session issue.  That
> does not seem to be the problem in this case.
>
> I assume you've checked the transaction in the database and have
> found that only the items on the receipt were stored in there.
>
> Call the customer back saying "we're sorry about that" etc. and then
> just keep your eye on it to see if it happens again.  I doubt that
> it will.  Run some more tests of your own anyway.
>
> As a final thought, were you deleting products from your DB at the
> time of the transaction?
>
> --
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