[ic] Paranoid Logging?

[Orko]

Thanks Kevin,  I'll try to come up with a debug build of the CGI
executable.

I've been analyzing the usertrack logs, transaction logs, error logs
(main and catalog), and the web server's Apache logs.  Nothing points to
an error in any way, except that the user submits just die for 15-20
minutes, and pick right back up again.  I'm not talking about orders,
here.  Just submits off of the main order page....entry error or not.

This is more of a "Statistically this just can't happen" kind of thing. 
But it is; two, three, four times a day our submits just croak where
they were doing fine, with the same amount of Apache hits to the page,
and the same amount of interchange usertrack hits.  We are generating
graphs off of the data that we have, and the time between orders spikes
don't seem to correlate to anything that is going on on the machine (so
far we haven't been able to point our finger at anything, anyway). 
That's why I want to take a look at the performance of the INET
connection itself, and see if there is anything there that would point
us toward something like a DNS/routing/connectivity type problem between
the two servers.

-- orko

On Sat, 2002-03-30 at 09:40, Kevin Walsh wrote:
> > 
> > Is there a way to enable logging of some kind of the cgi socket
> > communications to the IC daemon?
> > 
> > We are experiencing "brownouts" where the same amount of people are
> > coming into our cart(we have a high traffic rate, so the conversion
> > percentages are fairly stable throughout the day), but for twenty
> > minutes at a time, the number of submits drops from 6-8 per minute
> > (average) to zero.  This makes no sense to me, and at lower volumes I
> > would expect such oddities, but I think this is pointing to a problem
> > either in our main graphics server or the server hosting Interchange.
> > 
> You should have a directory called "src" under your Interchange
> installation directory.  In that directory, there are a couple of
> Perl scripts called tlink.pl (INET) and vlink.pl (UNIX).  You may
> add a logging/debug facility to one of these scripts and use it
> to replace your current cgi-bin executable while investigating the
> problems you have.
> 
> I've don't recognise the problem you are seeing, so if you track it
> down, please send a report to this mail list.
> 
> You could check your site's "logs/usertrack" file for strange
> activity, and could check your ordinary web logs.
> 
> Good luck.
> 
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