[ic] a new 'we're sorry, the Interchange server is
unavailable' problem
James P. Kinney III
interchange-users@icdevgroup.org
Mon Jun 23 13:32:01 2003
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On Mon, 2003-06-23 at 11:40, Dave Della Costa wrote:
> Hi James,
>=20
> On Sat, 2003-06-21 at 20:39, James P. Kinney III wrote:
> > Sorry for the top post. I wanted to leave the original intact.
> >=20
> > The error message in the browser is telling you that the IC process is
> > not running at all. During the startup phase, something croaked and the
> > database likely did not get populated properly so the process never
> > starts.
>=20
> Well, interchange does seem to be running, even after I get the "We're
> sorry" error message:
>=20
> bash-2.05a$ ps ax | grep interchange
> 7048 pts/1 S 0:00 tail -f /usr/lib/interchange/error.log
> 7051 ? S 0:00 interchange
> 7059 pts/0 S 0:00 grep interchange
> bash-2.05a$=20
>=20
>=20
> > Go to /usr/lib/interchange/bin and run (as root) the restart command
> > found there. It will show you each step it is doing. If the database
> > fails to get populated it will tell you which table had the error.
> > Compare your .txt file
> > (/var/lib/interchange/<catalog>/products/<table>.txt) structure to the
> > structure in /var/lib/interchange/<catalog>/dbconf/<db type>/<table>.<d=
b
> > type> . A common error is to have too many characters in a field. The
> > insertion script won't truncate, it fails.
>=20
> This doesn't appear to be the case for me; I'm not using a database with
> Interchange--this is just the simple tutorial setup that is described in
> the catalog building tutorial.
>=20
> Here is what I'm getting in the error log:
>=20
>=20
> - - - [23/June/2003:10:22:52 -0400] - - STOP server (7047) on signal
> TERM
> - - - [23/June/2003:10:22:55 -0400] - - Low traffic settings.
> - - - [23/June/2003:10:22:56 -0400] - - ...UI is loaded...
> - - - [23/June/2003:10:22:56 -0400] - - Interchange V4.8.3
> - - - [23/June/2003:10:22:56 -0400] - - Config 'foundation' at server
> startup
> - - - [23/June/2003:10:22:56 -0400] - - Config 'mr' at server startup
> - - - [23/June/2003:10:22:56 -0400] - - START server (7049) (INET and
> UNIX)
> - - - [23/June/2003:10:22:57 -0400] - - Accepting connections from
> localhost|127\.0\.0\.1
> - - - [23/June/2003:10:22:57 -0400] - - START server (7051) (INET and
> UNIX)
>=20
>=20
> That's right...nothing useful. Everything looks fine as far as I can
> tell.
>=20
> Thanks,
> Dave
>=20
>=20
Verify that you do have a file named the same as your catalog in the
cgi-bin directory for your web server.
=46rom your log file, it looks like you are running as both UNIX sockets
and INET form as well. Try turning off INET form.
>=20
> >=20
> > On Sat, 2003-06-21 at 07:45, Kerry Blalock wrote:
> > > > Hi folks,
> > > >
> > > > I'm getting the message in my browser, upon trying
> > > > http://www.mydomain.com/cgi-bin/catalog/index.html:
> > > >
> > > > We're sorry, the Interchange server is unavailable...
> > > > We are out of service or may be experiencing high system demand. Pl=
ease
> > > > try again soon.
> > > >
> > > > Familiar? I thought so. However, I've checked the archives and th=
e
> > > > FAQ, and the answers I've found (obviously I may not have found the
> > > > right posts in the archives, my apologies if this is so) have not b=
een
> > > > helpful.
> > > >
> > > > I'm setting up 4.8.3 for various reasons. First I set up a foundat=
ion
> > > > demo site on a relatively vanilla Redhat 7.3 setup, using makecat.
> > > > This worked perfectly as far as I could tell. I then went through =
the
> > > > building a catalog tutorial per these instructions:
> > > >
> > > > http://www.icdevgroup.org/i/dev/documentation.html?document=3Diccat=
tut
> > > >
> > > > This new catalog does not work after starting interchange, and I ge=
t
> > > > the above error message. In addition, if I comment out the new cat=
alog
> > > > from the /etc/interchange.cfg file, my formerly working foundation =
demo
> > > > catalog is still broken after restarting interchange again. The on=
ly
> > > > way I can get that working again (emphasis on 'I') is to wipe
> > > > everything down, uninstall and start again with a new rpm install.
> > > >
> > > > I've double checked the permissions on the cgi-bin interchange
> > > > redirector, I've double-checked the permissions on the new catalog
> > > > stuff, I've got nothing in the error.log file. Everything is prett=
y
> > > > vanilla, the only real change is the name of the new catalog. I've
> > > > also double checked to make sure I don't have two interchanges runn=
ing,
> > > > not that I think that would give me this particular error (I don't
> > > > know, can you tell I'm an interchange neophyte??).
> > > >
> > > > I'd love for somebody with some more experience to let me know what=
I
> > > > might be doing wrong, I'd really appreciate it. If I can furnish a=
ny
> > > > more information, please just let me know.
> > > >
> > > > Many thanks,
> > > > Dave D.
> > > >
> > > If you get a reply, or find the solution outside the list, I would lo=
ve to
> > > know the solution to this. I upgraded a RH 8.0 system to 9.0 a couple=
of
> > > weeks ago, and lost interchange with the same mesage you are getting.=
I
> > > have 4.8.7. I tried to re-install same version, (did not wipe clean
> > > first), and I tried to upgrade to current 4.9 version.
> > > Mine was just a test-setup area, and I have since set up my account o=
n
> > > host that I will be using when complete. I just liked to have interch=
ange
> > > on my system to use as learning tool.
> > >=20
> > > Kerry
> > > > _______________________________________________
> > > > interchange-users mailing list
> > > > interchange-users@icdevgroup.org
> > > > http://www.icdevgroup.org/mailman/listinfo/interchange-users
> > >=20
> > >=20
> > >=20
> > > _______________________________________________
> > > interchange-users mailing list
> > > interchange-users@icdevgroup.org
> > > http://www.icdevgroup.org/mailman/listinfo/interchange-users
>=20
> _______________________________________________
> interchange-users mailing list
> interchange-users@icdevgroup.org
> http://www.icdevgroup.org/mailman/listinfo/interchange-users
--=20
James P. Kinney III \Changing the mobile computing world/
CEO & Director of Engineering \ one Linux user /
Local Net Solutions,LLC \ at a time. /
770-493-8244 \.___________________________./
http://www.localnetsolutions.com
GPG ID: 829C6CA7 James P. Kinney III (M.S. Physics) <jkinney@localnetsoluti=
ons.com>
Fingerprint =3D 3C9E 6366 54FC A3FE BA4D 0659 6190 ADC3 829C 6CA7=20
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