[ic] Basket empty on checkout with Netscape 7.1

[David Etheredge]

----- Original Message ----- 
From: David Etheredge
To: David Etheredge
Sent: Monday, October 13, 2003 8:16 PM
Subject: [ic] Basket empty on checkout with Netscape 7.1


> >> I have had several customers complain that when they click on the
>Checkout
> >> button, they stay in the basket page or if they get to the checkout
>basket
> >> page, they are told "no items in cart". I installed Netscape 7.1 and>
>> verified that it happens every time.
> >>
> >> After clicking checkout 2 or 3 times, I finally get to the checkout
page
> >> with "no items in the cart".
> >>
> >> Any suggestions?
> >>
> >> Thanks,
> >>
> >> Dave
> >
> >Is your secure URL under a different domain from the rest of the store?
> >That setup can be made to work with a few compromises.
> >
> >DB
> >
>Thanks, No it is the same domain.
>Dave
>
>
>Additional information:
>
>When checkout is clicked, the id changes.
>
>http://paradevices.com/~paradevi/cgi-bin/cart.cgi/ord/basket.html?id=SMPAfv
nu&mv_pc=1
>http://paradevices.com/~paradevi/cgi-bin/cart.cgi/ord/basket.html?id=IPaZbV
G6&mv_pc=1
>
>...  the new id is re-displayed in basket.html with the correct items.
>When checkout is clicked again, the user is sent to the checkout page with
>an empty cart.
>
>Dave

Sounds like your session ID is being lost when going from the basket page
to the checkout page. Take a look at yourcat/templates/components/cart, and
make sure that the form on that page contains this input:

<input type=hidden name=mv_session_id value="[data session id]">

- Ed L.

Thanks Ed,

I checked and it is there. The problem does not occur with I.E. 5 or 6. I
think that Mike H is on the right track. The problem is how do I fix it?

Dave