[ic] Return Authorization

[Joe D. Trent]

----- Original Message ----- 
From: "Paul Jordan" <paul at gishnetwork.com>
To: <interchange-users at icdevgroup.org>
Sent: Thursday, April 01, 2004 10:23 AM
Subject: RE: [ic] Return Authorization


> Joe D. Trent [jtrent at bighambrothers.com] wrote:
> > Hi,
> > I'm using 4.8.6, Foundation. I don't see anywhere how to issue a
> > return authorization. I have an cancellation on an order where the
> > credit card has already been processed. I've looked through the
> > documentation, but don't see anything on an RMA. How do I authorize
> > the customer to get a refund/credit on his card?
> >
> > Thanks,
> > Joe D. Trent
>
> I could be wrong about this, but I don't believe any of the payment
modules
> support this (from within IC). I only say this because I have never
noticed any
> functions (Although I have not looked at the modules for about a year),
but
> more importantly, I have never seen any post in the last couple years
regarding
> it. Myself, I log into authorizeNet, and they have a facility to do this.
Who
> is your processor? Also, usually to issue a refund, you need your
processors
> transaction ID, not IC's.
>
> Paul
>


We're using authorize.net - I've not had to log on there before. Guess I'll
figure out how to do that.

Thanks,

Joe D. Trent
Bigham Brothers, Inc.
Lubbock, Texas

Toll Free (U.S.): (800) 692-4449
(806) 745-0384
jtrent at bighambrothers.com
www.bighambrothers.com