[ic] Lots of order problems: page not available when ordering

NOW Website Coordinator webperson at now.org
Wed Mar 31 17:31:57 EST 2004


We are using Interchange 5.0 with PostgreSQL, in rpc traffic mode on a 
Linux box.

Recently, our traffic has increased, and we have also now gotten a number 
of messages from people who have had problems deleting an item or 
ordering.  Their messages say:
-----------------------
I attempted this morning (Thursday, 3/25 at about 10:20 am) to place an
on-line order.  I created an account for myself.  I chose the items.  I
entered my credit card information.  But when I clicked the button for
place order, I got an error message that that page could not be found.
I tried again (risking double ordering) and again got the error message.
--------------------
Someone tried to place an order on the website.  When she submitted it,
it came back with a message saying that this link is inactive.
-------------------------
I just ordered but got an error message that a page I requested was not 
available.
--------------------------
I have been trying to place an order , but every time I type in the credit 
card info and hit "place order"
I get an error message.
------------------------------
   I successfully checked out up until the point that I put in my credit 
card information and clicked "purchase" or "submit order" (I don't remember 
exactly how the button is labeled).  Instead of receiving a confirmation or 
order number, a page popped up that said that the link had expired and that 
I had to go back and refresh the page that included the link (I used a link 
from a email to my hotmail account).

Earlier in the experience, I had trouble adding items to my shopping cart 
(I think that was a cookie problem because when I adjusted my security 
settings things worked better).  I also had trouble removing an item from 
my order -- I ended up closing the whole thing and starting over.
---------------------------------------

Now, lots of orders *are* getting through.

Should we switch to High Traffic mode?  Change another variable?  Change 
something in PostgreSQL?

Thanks for any help.  We plan to add more memory soon, but in the meantime 
would love to get this solved.  Our load ranges from 1-3.

Our error log has the following:
search error: Object saved wrong in /home/interch/catalogs/tmp/

then this whole series all right after each other:

<address deleted>  - [31/March/2004:06:31:45
  -0500] store /cgi-bin/store/process.html Saving userdb in mv_check.
<address deleted>  - [31/March/2004:06:31:46
  -0500] store /cgi-bin/store/process.html Saving userdb in mv_check.
<address deleted>  - [31/March/2004:06:33:29
  -0500] store /cgi-bin/store/process.html Saving userdb in mv_check.
<address deleted>  - [31/March/2004:06:33:31
  -0500] store /cgi-bin/store/process.html Saving userdb in mv_check.
<address deleted>  - [31/March/2004:06:33:38
  -0500] store /cgi-bin/store/process.html Saving userdb in mv_check.
<address deleted>  - [31/March/2004:06:33:40
  -0500] store /cgi-bin/store/process.html Saving userdb in mv_check.
<address deleted>  - [31/March/2004:06:33:43
  -0500] store /cgi-bin/store/process.html Saving userdb in mv_check.

and in the interchange log:

[29/March/2004:13:46:11 -0500] store 
/cgi-bin/store//scan/mp=default/sf=category/se=t-shirt/sp=results_category/va=banner_text=T-Shirts.html 
Died in server spawn: Can't call method "new" on an undefined value at 
/usr/local/interchange/lib/Vend/Data.pm line 751.

and:

206.55.43.75 - - [30/March/2004:10:29:36 -0500] store 
/cgi-bin/store/KIT-MAR.html Unauthorized for that session PWdvYoCH.. Logged.


which may correspond with one problem a user sent today.

Our RPC settings are:

Message RPC traffic settings.
PreFork             Yes
StartServers        5
MaxRequestsPerChild 100
HouseKeeping        2
PIDcheck            120
MaxServers   0
endif


Thanks in advance!




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