[ic] Authorize.net problem with 5.2
Paul Jordan
paul at gishnetwork.com
Tue Mar 28 13:22:59 EST 2006
> [mailto:interchange-users-bounces at icdevgroup.org] On Behalf
> Of Bob Puff
> Sent: Tuesday, March 28, 2006 8:11 AM
> To: interchange-users at icdevgroup.org
> Subject: [ic] Authorize.net problem with 5.2
>
> Hey Gang,
>
> One of my 5.2 carts stopped working with Authorize.net
> starting 03/15. The logs
> show:
>
> 68.118.189.205 NkffEDuf:68.118.189.205 -
> [15/March/2006:23:04:43 -0500] store /c gi-bin/store/process
> Safe: Real-time charge failed. Reason: Authorizenet error:
> This transaction cannot be accepted.. Please call in your
> order or try again.
> >
> >
> > die errmsg(
> > "Real-time charge failed.
> Reason: %s\n",
> > errmsg($Session->{cybercash_error}),
> > );
> >
> >
>
> The website shows basically the same message. We checked
> with authorize.net, and they say nothing is wrong with the
> account, but wanted to know what the error number was that
> was returned. Is there another log file that shows this
> error number? Has anyone else had a problem recently?
>
> Bob
>
> Relevant info from products/variable.txt:
> MV_PAYMENT_HOST secure.authorize.net Payment
> MV_PAYMENT_PARTNER Payment
> MV_PAYMENT_ID (id #) Payment
> MV_PAYMENT_MODE authorizenet Payment
> MV_PAYMENT_SECRET (password) Payment
You need to post more information This just says "something did not work".
You can track the exact errors somewhere in the catroot/orders/session sub
directories. Depending on what foundation your catalog is based on, you
might have session-id files right in there, open them up and check out the
exact credit card error. If you are on a late version of Foundation, you'll
see directories named after the "transaction_id", then inside those you'll
find a session report. You are looking for a file named NkffEDuf in your
case.
The exact error will most likely enlighten you to what is going on.
Otherwise, did you changed a config in mid March? Is IC databsing the
orders, or is it failing correctly/completely? Is there any record of the
failed transaction in AuthorizeNet reports, in the Merchant Interface?
Paul
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