[ic] one store gone nuts - 500 errors - HELP!
Ron Phipps
ron at endpoint.com
Tue Sep 4 18:58:01 EDT 2007
Glenn McCalley wrote:
> Hi all.
>
> Store works fine until you press the final "Place Order" button on the
> checkout page.
> 500 - Internal Server Error.
>
> Last order placed, which was about 40 minutes before the trouble was
> reported, looks fine in orders directory. Other orders within an hour
> or two previous are also fine.
> No changes made in several days to this store - not even products.
> This is one of several stores on the same server. Others are all OK.
> Session expirations are up to date.
>
> - tracking.asc shows the last order OK with nothing but blank orders
> since (**ORDER xx START / STOP with nothing in between)
>
> - usertrack nothing special - logging current activity OK
>
> - error.log both store and IC not illuminating
>
> - apache SSL_ERROR_LOG shows the ever popular "Premature end of script
> headers" for the "process" program
> with no other info
>
> Charges -ARE- being processed - whole string of them in AuthorizeNet
> which had to be voided.
>
> It seems to be bombing right after the charge goes through but before
> the receipt page and email receipt are sent.
>
> What can it be? What would trigger the behavior like (snap) that?
>
> Client coming unglued - ticket sales for an event this weekend (of course).
> All suggestions desparately welcomed.
>
> Glenn.
Check to see if error.log, tracking.asc, log or usertrack have exceeded 2gb.
--
Ron Phipps
End Point Corporation
ron at endpoint.com
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