[ic] help!

[Rick Bragg]

On Wed, 2009-11-04 at 09:10 -0800, Peter wrote:
> On 11/04/2009 07:35 AM, Stefan Hornburg (Racke) wrote:
> > Rick Bragg wrote:
> >> On Tue, 2009-11-03 at 17:17 -0500, Suzane Vecchio wrote:
> >>> I am the owner of an online shopping site www.ny-beauty-secrets.com.
> >>> The host for my site has been Netwave Designs(James Nemeth). He let my
> >>> domain name with godaddy.com expire ( ! ) As well all of his contact
> >>> information has been disconnected or terminated. My businees has been
> >>> immediately shut down! As well I cannot access any of my files
> >>> or customer orders thru the Interchange. The shopping cart as well is
> >>> affected. Netwave also owns my other (active) domain name
> >>> www.nybeautysecrets.com which I understand from godaddy.com is active
> >>> until 8/2010. I would like to know if you would be able to help me to
> >>> access the Interchange and gain access to all my information. I would
> >>> like to be able to continue with your services. Is there a way I can
> >>> avoid the timely process of rebuilding an entire site? Thanks
> >>> Suzy
> >>>
> >>
> >>
> >> Going to the netwavedesign.com website and clicking on there hosting
> >> service options, they have a "We'll be back soon" message.  That's
> >> troubling...  Is anyone answering the calls or email at Netwavedesign?
> >> It seems that your nybeautysecrets.com site is Interchange AND running
> >> fine.  Is this just ONE catalog with two domain names? or are they two
> >> completely separate catalogs?  You should be able to get all your data
> >> and Interchange code of you can somehow still log into the server at
> >> NETWAVEDESIGN.COM regardless of the name expire issue.  There is a grace
> >> period of about a month where they can simply pay to renew the domain,
> >> if that grace period goes by, then there is a last minute "get this
> >> domain back" option that will cost a couple of hundred dollars, after
> >> that it ends up being available to public.
> > 
> > The bad thing is that the SecureURL points to www.ny-beauty-secrets.com,
> > so you can browse the site, but not use the cart and the administration.
> 
> You can get into the admin with a line in your hosts file.  From there
> you may be able to change the SecureURL if it is (as usual) set via a
> catalog variable, even if that is not the case it is possible to use the
> admin's file interface to upload a new catalog.cfg file.  Of course this
> presumes access to the admin UI to begin with.
> 
> 
> Peter
> 

Brilliant, you would also have to know what the IP address "was" for
that secure server...  Suzane are you still there?  Did you get in touch
wih anybody at Netwavedesign?  If you know the old IP address, this
would be a good move that will allow you to at least log into your admin
area and back everything up.









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