[ic] Interchange Error

[David Christensen]

On Feb 21, 2011, at 11:36 AM, stever at airdelights.com wrote:

> Hello,
> Can anyone tell me if you recognize this error and is there a common solution.  Please refer to the attached screen shot.  
> -Thank You, Steve R.
> 
> (From one of our CSR's)
> It appears that we cannot enter orders for new customers or receive any orders online.  The attached image is a screen shot of the error.  It seems to be working with repeat customers, but only if the order is placed with customer service reps.  Is there anything you may be able to do to help us?

Hi Steve,

This just indicates that there error when creating the customer, which could happen for a number of reasons but is likely database-related; what database backend are you using for the customers?  You can check the log files for the database server to see if that provides more specific details.

Regards,

David
--
David Christensen
End Point Corporation
david at endpoint.com