[ic] Virtual Goods download error

[DB]

>>>> I'm again trying to troubleshoot this issue. I had an older thread but
>>>> thought I'd start a new one with the updated information.
>>>>
>>>> I've been selling a PDF through my IC 5.6.3 (modified foundation)
>>>> website for years. Recently however, if a customer purchases this PDF
>>>> without being logged in, the sale goes through ok... but when they click
>>>> the download link from the receipt page, the following error is shown:
>>>>
>>>> Sorry, there was an error in processing this form action. Please report
>>>> the error or try again later. (Can't locate object method "new" via
>>>> package "Vend::UserDB" (perhaps you forgot to load "Vend::UserDB"?) at
>>>> /usr/local/interchange/lib/Vend/UserDB.pm line 2008. )
>>> 
>>> 
>>> What's online 2008 in Vend/UserDB.pm for you?
>>> 
>>> 
>>> CU,
>>> 
>>> Gert
>>
>> That line is:
>>
>>                $user = $module->new(%options);
>>
>> Added info: the Apache access log shows a 200 result for that pdf at the
>> time the error was generated.
> 
> It is in an 'if'  : if($function eq 'login') { .... are you expecting to be
> logging in at this point when someone tries to download the pdf?
> 
> Did you change anything with regard to user authentication, having some
> things that are pre-loaded/pre-checked with every request or something?
> 
> CU,
> 
> Gert

I turned on debug and again made the error happen. Sadly there was no
entry there of use - just "Successful login by user 'V46138'"

I did notice that my /usr/local/interchange/* file and directories are
owner by root and not by interch. Should that be, and if not could that
explain things?

DB