[ic] sudden perl signal 11 (long-lived store)

Stefan Hornburg (Racke) racke at linuxia.de
Wed Dec 12 17:26:18 UTC 2012

On 12/12/2012 05:18 PM, Glenn McCalley wrote:
> ----- Original Message ----- From: "Glenn McCalley" <glenn at bnetmd.net>
> To: <interchange-users at icdevgroup.org>
> Sent: Wednesday, December 12, 2012 9:38 AM
> Subject: [ic] sudden perl signal 11 (long-lived store)
>> At approx. 0900 yesterday morning (Dec 11) one of our stores began returning a 500 Server Error in the checkout process.  There is a syslog message that corresponds to the time of the 500 error:
>> (perl) uid 1005: exited on signal 11 (core dumped)
>> uid 1005 is "interch"
>> It seems to be at the point after payment processing (the credit card is in fact charged) but before the customer and store manager emails are sent and the order copy placed in the "orders" directory.  The icdebug.log shows the payment and no error messages are appearing there.  Same with the other system and catalog log files - no errors logged.
>> What has us really going is it is only happening in one store -- there are 4 stores in production and a couple test ones configured that do not get the error.  That would indicate to me it is not memory or hardware or the error would be global?  There were minor cosmetic changes made on Dec 10, however several orders in the goofy store processed successfully between the application of those changes and the start of the errors.
>> This system has been running fine for a long time and no other errors are apparent.  Disk checks are OK, nothing useful in the system messages log. The software is FreeBSD, IC V5.2.0 installed in the summer of 2004 and rock solid ever since.  Perl v5.8.8 last upgrade forever ago.
>> ANY thoughts appreciated.
>> Thank you!
>> Glenn.
> More info:
> In the UI, going to the "orders" area throws a "500".
> Wondering if it is a data corruption problem in one of the databases
> (default dbm files) if so which and would an export/import fix it?
> Glenn.

Glenn, that's hard to tell without further details / access to the
actual server. Is the "500" on the UI orders reproducible?


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