Minivend Knowledgebase (was: [mv] mikeh@minivend.com)

[Ed LaFrance <newmedia@newmediaems.com>]

******    message to minivend-users from Ed LaFrance <newmedia@newmediaems.com>     ******

At 02:03 PM 6/15/00 -0400, you wrote:

[del]

> >
> > ...and a knowledge base, catagorized for FAQ, Troubleshooting, Known Bugs
> > and Issues, OS-Specific, and How-to's.  I think this is just as important
> > as better docs.
> >
> > - Ed L.
>
>If you talk about knowledge base, what do you mean by that, a database ?
>
>Otherwise all what you are mentioning falls into the category of technical
>documentation of some sort, no?  Do I misunderstand you ?  Do I use the
>expression "technical documentation" in too wide a sense ?
>
>Birgitt

I mean do something like this, for Minivend:
http://www.redhat.com/apps/support/

...and I'm sure others on the list can contribute better examples of a 
"knowledge base", or support site which incoporates the kinds of 
information I have already mentioned (FAQ, Troubleshooting, Install guides, 
developer resources, etc) in browsable and searchable formats.  This was 
just one I could find so I could show you a "picture" of what I am trying 
to describe.

Attention, all listees - please post to this list, links to support areas 
and knowlege bases which you consider superior, for the benefit of 
Akopia/Minivend, so that hopefully they will build a some powerful, 
effective online resources for what is to be borne from Minivend.

- Ed L.
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