RE: [mv] Refresh of cart re-orders item

["Warren Odom" <warren-odom@stenocall.com>]

******    message to minivend-users from "Warren Odom" <warren-odom@stenocall.com>     ******

>******    message to minivend-users from Mike Heins <mikeh@minivend.com>
******
>
>The problem is I don't agree it is a glitch.

Well, sure, it's not up there with the more serious problems, but it's still
an unexpected behavior.

>How many people really do it?

Unknown, of course, but some percentage above zero.  I never cease to be
amazed at the things people do.

>Why would they?

Well, their browser display might get corrupted like mine did.  Or, (this
happens to me regularly) a temporary glitch in Internet connectivity may
result in an error message (wiping out the display), and people learn that
often a refresh will bring it back.

>Why wouldn't they figure out that they ordered twice?

That's the one thing that really helps this be not as serious as it could
be.  One would certainly hope the user notices this!  But you can't
guarantee it (people get distracted, etc.), especially on larger orders
and/or if the system is set to increment the quantity.  Even more worrisome
is their reaction after they notice it-as usability experts like Jakob
Nielsen (www.alertbox.com) point out, they can lose trust and leave, perhaps
permanently.

>If you really want to avoid this, you can set your order links to:
>
>	[page href=order
>		form="
>			mv_order_item=00-0011
>			mv_order_quantity==1
>			mv_separate_items=0
>		"]Order it</A>
>
>Note the two = signs in the quantity....

Thanks, I'll check it out.

           -- Warren

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