[ic] Emailing customer of status

[cfm@maine.com]

On Thu, Feb 08, 2001 at 04:42:03PM -0800, Scott Goodman wrote:
> 

Don't try to do that in ic itself.  Run an outboard
script.  We typically store a "shipping_date" in our database
and simply iterate it for all records "today" or "tomorrow"
depending on the effect desired.

It's not obvious to me what you are asking about:
> "Ship checked order, send email to customer if appropriate"? 
I'd guess that is the receipt email which you note is going
out fine.  What do you think should happen?  That ic should
email the customer when item actually **does** ship?

Maybe time for me to upgrade?  :-)

cfm


> 
> Hi,
> 
> I'm trying to figure out how to automatically send email to a customer 
> if the status of an order is changed in the back-end. I am mainly 
> concerned with 'shipped' orders at this point.
> 
> Question: is the customer supposed to receive an email when you click on 
> "Ship checked order, send email to customer if appropriate"? An email is 
> never sent out, so either this isn't an "appropriate" time, or something 
> is broken. My guess leans towards broken, but I'm not sure what to 
> check, or where. Customers receive the email receipt fine.
> 
> Scott
> 
> 
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-- 

Christopher F. Miller, Publisher                             cfm@maine.com
MaineStreet Communications, Inc         208 Portland Road, Gray, ME  04039
1.207.657.5078                                       http://www.maine.com/
Content management, electronic commerce, internet integration, Debian linux