[ic] E-mail for customer with returns

Jason Kohles interchange-users@lists.akopia.com
Fri Jun 1 08:51:01 2001


On Thu, May 31, 2001 at 10:33:47PM -0400, Anton van de Plas wrote:
> 
> Hi,
> 
> I seem to have a hard time finding the place where I can edit the text of
> the e-mail that the customer receives as confirmation of a return he or she
> just did. The return address mentioned is the one below and as you can
> imaging, it is not the right one;
> 
That message is in pages/process_return.html, however the address is not
hard-coded, you need to fix the values for the ADDRESS and CITY variables
in the variable database (Administration -> Knar).  There are several pages
that use the address variable, so fixing the variable will solve the problem
better than changing the page will.

> 
> Hello and thank you for your interest in COMPANY products.
> 
> We have received your return request and have issued you an RMA number.
> 
> Please use the information below to process your return:
> 
> Shipping Address:
> 
> COMPANY
> 11480 Sunset Hills Road
> Suite 200 East
> Reston, VA 20190
> 
> 
> Return Info:
> 
>    RMA Number: 3
>   Date Issued: 20010531 22:31:34
> 
>  Order Number: 000014
> Item Quantity: 2
> Credit Amount: $130.00
> 
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-- 
Red Hat E-Business Solutions                    Jason Kohles
11480 Sunset Hills Road                         Senior System Architect
Reston, VA 20190                                jkohles@redhat.com