[ic] using interchange at redhat

[Mike Heins]

Quoting Jason N Markantes (planetjafa@yahoo.com):
> Hello all-
> 
> Our webhost uses Interchange as our shopping cart, so I've been learning a LOT
> about interchange in the last few weeks. One little, simple, dumb thing I can
> get working though is our credit card auth. Because this is going through our
> webhost, I don't seem to have access to many files as I am not root. For
> instance, I can't find interchange.cfg anywhere.
> 
> They give us a nice web interface to control everything with, but this doesn't
> seem to work. When I go through the Catalog Wizard (Administration:Wizard), I
> can set payment prefs there (Signio/Verisign), and apply changes, but they're
> never saved. If I log out then back in, the settings are empty.
> 
> Any ideas what I'm doing wrong? How much can I get done with only access to
> catalog.cfg? Should I be able to create a globalsub there for signio and set
> the &charge directive there? (I've tried it, doesn't seem to work). What are
> exactly the differences between interchange.cfg and catalog.cfg?
> 

This type of operation is not supported by Interchange.

If your web host is going to keep the interchange.cfg file to themselves,
then they need to support you. We cannot read minds.

We *used* to try and support people, but then there became too many
people with too many lazy and clueless hosting companies, almost
invariably including Interchange with CPANEL.

I suggest you get another hosting company. Failing that, you should
probably stop using Interchange, as operating under CPANEL is a recipe
for disaster without good tech support from your host.

-- 
Mike Heins
Perusion -- Expert Interchange Consulting    http://www.perusion.com/
phone +1.513.523.7621      <mike@perusion.com>

I don't want to get to the end of my life and find I have just
lived the length of it. I want to have lived the width of it as
well. -- Diane Ackerman