[ic] IC Looney - Duplicate / Missing Orders

Ron Phipps interchange-users@interchange.redhat.com
Wed Feb 20 00:10:01 2002


> From: interchange-users-admin@interchange.redhat.com
[mailto:interchange-
> users-admin@interchange.redhat.com] On Behalf Of Ron Phipps
> 
> >
> > Help, please!
> >
> > IC V.4.8.2 -- "High" traffic settings.
> > FreeBSD 4.0
> > Perl 5.6.1
> >
> > In this store we get an order about every 5 minutes or so.
Beginning
> > yesterday, for periods of an hour or two, IC will cease completing
> orders
> > in
> > checkout.
> >
> > Nothing logged to tracking.asc.
> >
> > usertrack file shows lots lots of activity, but no one actually
makes
> it
> > through checkout.
> >
> > The credit card charges -are- completing, Authorize.net shows the
> charge
> > completed.  Unfortunately, many orders have 2, 3, 4 duplicate
charges
> for
> > the order.
> >
> > Nothing usefull in catalog error.log
> 
> Glenn,
> 
> Do you ever see PGP failing with status 3072 or the following sendmail
> error:
> 
> /cgi-bin/cat/process.html Unable to send mail using /usr/lib/sendmail
> 
> Does the order email some times not come through to you?
> 
> > IC error.log shows dozens of "hammered PID" and "Spurious PID"
> messages,
> > consistent in timing with the problem.  Lack of memory?
> 
> Hrmm, I cannot remember if we saw these errors or not when the problem
> happened with Verisign.
> 
> > "top" numbers show 120MB Inactive memory, 34MB Free.  CPU usage
> > negligible.
> > IC is the only thing running on this server (well, apache).
> >
> > Anything appreciated!  Thanks!
> > Glenn.
> 
> I'm still trying to track this one down.  Anymore relevant information
> you can think of would be appreciated.  Can you provide the following
> information:
> 
> Processor:
> Single or Dual:
> Total Memory:
> SCSI or IDE:
> Total Diskspace:
> Available Diskspace:
> Available Swap:

One more question, what this originally a Minvend 4.0.x or IC 4.6.x
catalog that was upgraded to run on IC 4.8.3?

> 
> Thanks!
> -Ron
> 
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