[ic] Pee-Poor Documentation Rant

Chad Leigh -- Shire.Net LLC interchange-users@interchange.redhat.com
Mon Jan 14 11:43:00 2002


On Monday, January 14, 2002, at 10:10  AM, Matthew Schick wrote:

> Ya know, this software IS free.  Meaning Mike and RedHat don't make a
> dime from folks downloading and using it.  Their money is made from
> doing development.  Why in the world should they pay a full-time staff
> to write documentation that would actually hurt their cash flow?  I
> always love hearing the rants of folks that get something for free, and
> then have to bitch because they don't get exactly what they want.
>

Actually it is in red Hat's best interest to make the docs as easy to 
use as possible.  The more people use it the more critical mass the 
product achieves which means more and more people will know and want to 
use it which opens up more consulting possibilities.  If Red Hat 
approaches some customers, those customers are more likely to use the 
product and accept Red Hat's proposal if the software is well known and 
accepted as an ecommerce solution, no matter who did the install.

Chad