[ic] blocking customers

[Interchange Admin]

On Thu, Jul 18, 2002 at 03:35:59PM +0100, Kevin Walsh wrote:
> > I have a client who has asked for something that I haven't seen
> > discussed here and did not find via searches on the web site or
> > mailing list.
> > 
> > He has some customers that he would to prevent from being able to
> > order due to having to constantly go after them to get them to pay.
> > 
> > Has anyone come up with a simple (!!!) way to do this.
> > 
> > Note: He does not use any of the standard interfaces that comes
> > with Interchange.  The site is very simple and is exactly what
> > he wants.  (www.captemo.com, if interested).
> > 
> The simplest way is to just not process orders from those customers;
> just mark them as 'cancelled', 'denied' or whatever when they come in.
> 
> If they actually provide a credit card and pay then the goods can be
> sent.  If they don't, and they are on your blacklist then just cancel
> the order.
> 
> It doesn't get any simpler than that. :-)

Yes, I agree, that is quite simple.  However, how do you recognize
them as the bad guy?

Address?  "1234 Main Street" "1234 Main St." and "1234 Main St" are
all valid but are also all different to a computer!

email?  How many email addresses do you have?  I have about 10 that
I check daily.  And that doesn't count hotmail, etc....

A lot of customers that use this site do not have credit cards as
they are "kids", so we had to allow for "money orders".  This is
where the trouble starts.  We usually give the person two weeks to
send in the money.  Then a couple of nagmails.  Then the item is
returned to available status.  This is a month or so of time that
the item can not be sold to someone that will actually pay for it!

Thanks.

jaime
--
interch            | I read recently that human beings use only 15%
@    Jaime Viehweg | of their brains capacity.  Makes you wonder
viehweg.net        | what they do with the other 75%.