[ic] Hosting Reliability

[Jonathan Clark]

> >I don't want to scare away customers with an unreliable store. Is this
> >behavior common, or is it just my host?
> >I'm on a virtual server, ic 4.8.3
> >
> >My store loads with just the message:
> >Undefined catalog: /~excorpor/cgi-bin/cart.cgi
> >This has happened a number of times, and I have done nothing to
> cause it.
> >Each time, I notify my host, who apologizes and restarts the
> store for me.

> Sorry about the premature send.  I'm going to guess that they either
> restart the server periodically and IC is failing to start properly for
> some reason, or IC is dying periodically, or you are using an SQL
> database,
> and their startup sequence is wrong (IC starts before the SQL
> daemon).  You'll need to press them to get a definitive answer, assuming
> they know what the problem is.

I agree. The answer is in the interchange global error.log. When they
restart the server, they should be checking the log to make sure all stores
start correctly. As Ed says, often its a database problem.

Jonathan
Webmaint.