[ic] Liquid Web interchange server problems

[Bill Banks]

Dave,
    If you want, we can host your IC site for $25 per month..


Bill
www.ourweb.net
508/829-2005

-----Original Message-----
From: interchange-users-admin@icdevgroup.org
[mailto:interchange-users-admin@icdevgroup.org]On Behalf Of David
Etheredge
Sent: Saturday, October 19, 2002 1:32 AM
To: interchange-users@interch
Subject: [ic] Liquid Web interchange server problems


I have been using interchange on Liquid Webs servers for about a year. There
appears to be a problem with interchange loosing our cart registration from
its list. When this happens, if someone clicks on [buy now] they get the
following error message

   Undefined catalog: /~paradevi/cgi-bin/cart.cgi

The problem is that unless a customer e-mails me about this problem, I would
never know that it exists. Unless I check, it will stay that way for days or
until Interchange is restarted. I set up Internet Seer to check for a
customer page And they report to me whenever the cart is not available. I
find that it is as much as 20-25 hours a week. The server is running because
you can access the index.html page which is static.


http://xxxxxxxxx.com/~xxxxxxxx/cgi-bin/cart.cgi/login.html?id=a4PoBr29&mv_pc
=1

#1 what is causing interchange to loose my cart ? it works and then just
stops!
#2 Is there something that can be done (such as a script to check for cart
presence) to automatically restart interchange?
#3 Can you sue your hosting provider for falsely advertizing 24/7 support
when there is no one present for 12 hours a night?
#4 Is there any other legal recourse such as FTC, FCC, ???

Any assistance would be appreciated.

Dave

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