[ic] Liquid Web interchange server problems

[Ron Phipps]

> From: Bill Banks
> 
> Dave,
>     If you want, we can host your IC site for $25 per month..
> 
> 
> Bill
> www.ourweb.net
> 508/829-2005

Bill,

This is the interchange-users list, not to be confused with
interchange-biz.  Please do not solicit business on this list, we've
seen your post about your business 6+ times now.

Thanks,
-Ron

> 
> -----Original Message-----
> From: interchange-users-admin@icdevgroup.org
> [mailto:interchange-users-admin@icdevgroup.org]On Behalf Of David
> Etheredge
> Sent: Saturday, October 19, 2002 1:32 AM
> To: interchange-users@interch
> Subject: [ic] Liquid Web interchange server problems
> 
> 
> I have been using interchange on Liquid Webs servers for about a year.
> There
> appears to be a problem with interchange loosing our cart registration
> from
> its list. When this happens, if someone clicks on [buy now] they get
the
> following error message
> 
>    Undefined catalog: /~paradevi/cgi-bin/cart.cgi
> 
> The problem is that unless a customer e-mails me about this problem, I
> would
> never know that it exists. Unless I check, it will stay that way for
days
> or
> until Interchange is restarted. I set up Internet Seer to check for a
> customer page And they report to me whenever the cart is not
available. I
> find that it is as much as 20-25 hours a week. The server is running
> because
> you can access the index.html page which is static.
> 
> 
> http://xxxxxxxxx.com/~xxxxxxxx/cgi-
> bin/cart.cgi/login.html?id=a4PoBr29&mv_pc
> =1
> 
> #1 what is causing interchange to loose my cart ? it works and then
just
> stops!
> #2 Is there something that can be done (such as a script to check for
cart
> presence) to automatically restart interchange?
> #3 Can you sue your hosting provider for falsely advertizing 24/7
support
> when there is no one present for 12 hours a night?
> #4 Is there any other legal recourse such as FTC, FCC, ???
> 
> Any assistance would be appreciated.
> 
> Dave
> 
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> 
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