[ic] a new 'we're sorry, the Interchange server is unavailable' problem

[Kerry Blalock]

> Sorry for the top post. I wanted to leave the original intact.
>
> The error message in the browser is telling you that the IC process is
> not running at all. During the startup phase, something croaked and the
> database likely did not get populated properly so the process never
> starts.
>
> Go to /usr/lib/interchange/bin and run (as root) the restart command
> found there. It will show you each step it is doing. If the database
> fails to get populated it will tell you which table had the error.
> Compare your .txt file
> (/var/lib/interchange/<catalog>/products/<table>.txt) structure to the
> structure in /var/lib/interchange/<catalog>/dbconf/<db type>/<table>.<db
> type> . A common error is to have too many characters in a field. The
> insertion script won't truncate, it fails.
>
> On Sat, 2003-06-21 at 07:45, Kerry Blalock wrote:
>> > Hi folks,
>> >
>> > I'm getting the message in my browser, upon trying
>> > http://www.mydomain.com/cgi-bin/catalog/index.html:
>> >
>> > We're sorry, the Interchange server is unavailable...
>> > We are out of service or may be experiencing high system demand.
>> Please try again soon.
>> >
>> > Familiar?  I thought so.  However, I've checked the archives and the
>> FAQ, and the answers I've found (obviously I may not have found the
>> right posts in the archives, my apologies if this is so) have not
>> been helpful.
>> >
>> > I'm setting up 4.8.3 for various reasons.  First I set up a
>> foundation demo site on a relatively vanilla Redhat 7.3 setup, using
>> makecat. This worked perfectly as far as I could tell.  I then went
>> through the building a catalog tutorial per these instructions:
>> >
>> > http://www.icdevgroup.org/i/dev/documentation.html?document=iccattut
>> >
>> > This new catalog does not work after starting interchange, and I get
>> the above error message.  In addition, if I comment out the new
>> catalog from the /etc/interchange.cfg file, my formerly working
>> foundation demo catalog is still broken after restarting interchange
>> again.  The only way I can get that working again (emphasis on 'I')
>> is to wipe
>> > everything down, uninstall and start again with a new rpm install.
>> >
>> > I've double checked the permissions on the cgi-bin interchange
>> redirector, I've double-checked the permissions on the new catalog
>> stuff, I've got nothing in the error.log file.  Everything is pretty
>> vanilla, the only real change is the name of the new catalog.  I've
>> also double checked to make sure I don't have two interchanges
>> running, not that I think that would give me this particular error
>> (I don't know, can you tell I'm an interchange neophyte??).
>> >
>> > I'd love for somebody with some more experience to let me know what
>> I might be doing wrong, I'd really appreciate it.  If I can furnish
>> any more information, please just let me know.
>> >
>> > Many thanks,
>> > Dave D.
>> >
>> If you get a reply, or find the solution outside the list, I would
>> love to know the solution to this. I upgraded a RH 8.0 system to 9.0 a
>> couple of weeks ago, and lost interchange with the same mesage you are
>> getting. I have 4.8.7. I tried to re-install same version, (did not
>> wipe clean first), and I tried to upgrade to current 4.9 version.
>> Mine was just a test-setup area, and I have since set up my account on
>> host that I will be using when complete. I just liked to have
>> interchange on my system to use as learning tool.
>>
>> Kerry
I did a ps -A before I restarted, and interchange was litted, so I
restarted and messages said interchange not running. Below is message on
restart.

>> Do you want me to start it as 'interch' now? [y] y
The previous Interchange server was not running and probably
terminated with an error.
Low traffic settings.
Calling UI......UI is loaded...
Interchange V4.8.7
Configuring catalog basicq...Using default DBM database...done.
ps -ef | grep interchange list:
[root@kerryb kerry]# ps -ef | grep interchange
interch  20608     1  0 06:46 pts/1    00:00:00 interchange

I now get the following message when trying to go to admin:
We're sorry, the Interchange server is unavailable...

 We are out of service or may be experiencing high system demand. Please
try again soon.