[ic] need help finding lost orders in IC

J P interchange-users@icdevgroup.org
Tue Mar 11 17:09:00 2003


Hi all,

I seem to be having a problem with some orders getting
lost or dropped in IC.  I was running some reports and
found 3 orders this month that were pre-auth'd by my
credit card processing company but I can't find any
record of the order in the admin or order directory. 
How can I track down any info at all on these orders
before resorting to calling the customers and asking
them what they bought?  Is there somewhere that carts
are saved that I can find this?  Obviously I don't
have order numbers on these so I'm not sure what I can
use to tie it from the merchant account system back to
any IC info.  I figure I need to somehow tie something
into a session id, but I'm not sure where to even
begin looking to find this.  I've also looked at the
three orders and I don't see anything consistent
throughout them that could be causing this.  Any help
would be greatly appreciated.

Thx. JP


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