[ic] Urgent - SSL problems - Orders Failing

Andrew Rich andrew at mapsdownunder.com.au
Thu Oct 16 23:34:24 EDT 2003


> > Hi All
> > Config: RH 7.3, IC 4.8.7, Thawte SSL Certificate, Apache
> 1.3.27, Perl 5.6.1,
> > OpenSSL 0.9.6b
> > My fears have been verified as a customer has just e-mailed to say:
> > Browser indicated "place order" page unavailable did not
> want to resubmit in
> > case you had already received. Also Credit Card Icons did
> not display so was
> > unable to select Master card
> > Errors for appropriate time would be the first 2 below.
> >
> > Server Apache error_log:
> >
> > [Thu Oct 16 16:37:16 2003] [info] [client 211.29.221.202]
> (104)Connection
> > reset by peer: client stopped connection before send body completed
> > [Thu Oct 16 16:38:14 2003] [info] [client 211.29.221.202]
> (104)Connection
> > reset by peer: client stopped connection before send mmap completed
> > [Thu Oct 16 17:53:22 2003] [info] [client 64.231.134.95]
> read request line
> > timed out
> > [Thu Oct 16 18:14:41 2003] [error] [client 80.180.69.170]
> File does not
> > exist: /var/www/html/maps/"
> > [Thu Oct 16 19:15:16 2003] [info] [client 203.220.194.83]
> (104)Connection
> > reset by peer: client stopped connection before send mmap completed
> > [Thu Oct 16 19:15:16 2003] [info] [client 203.220.194.83]
> (104)Connection
> > reset by peer: client stopped connection before send mmap completed
> > [Thu Oct 16 19:21:06 2003] [info] [client 203.220.194.83]
> (104)Connection
> > reset by peer: client stopped connection before send mmap completed
> > [Thu Oct 16 19:24:41 2003] [info] [client 202.138.31.146]
> send body timed
> > out
> > [Thu Oct 16 19:28:08 2003] [info] [client 202.138.31.146]
> send body timed
> > out
> >
> > Apache Config:
> >
> > #SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown
> > SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown
> > downgrade-1.0 force-response-1.0
> >
> > Yes I have a Thawte certificate b
> >
> > I use UP2DATE to keep server updated.  It has had the most
> recent RH OpenSSL
> > updates.
> > I was wondering if this has had anything to do with it!
> >
> > I have just renewed the Thawte SSL Certificate (before I
> saw Mike's issues).
> > I have just applied for a Free Trial of Comodo SSL
> (InstantSSL) to see if
> > that is better.
> >
> > Any feedback would be of great assistance.
> >
> > Regards
> > Andrew
> > Maps Downunder
> > www.mapsdownunder.com.au
> > andrew at mapsdownunder.com.au
>
> I tried the URL in your sig and was able to get to the
> checkout page ok
> with Mozilla 1.5. I did not want to place a "fake" order but saw no
> promblems up to that point. Is it only an IE issue?
>
> DB

This customer made it to the checkout but couldn't place the order.

I use IE 6.0.28 and is fine also with me.

There is a test (foundation) site at
www.mapsdownunder.com.au/cgi-bin/foundation

Andrew



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