[ic] help!

[Rick Bragg]

On Wed, 2009-11-04 at 16:35 +0100, Stefan Hornburg (Racke) wrote:
> Rick Bragg wrote:
> > On Tue, 2009-11-03 at 17:17 -0500, Suzane Vecchio wrote:
> >> I am the owner of an online shopping site www.ny-beauty-secrets.com.
> >> The host for my site has been Netwave Designs(James Nemeth). He let my
> >> domain name with godaddy.com expire ( ! ) As well all of his contact
> >> information has been disconnected or terminated. My businees has been
> >> immediately shut down! As well I cannot access any of my files
> >> or customer orders thru the Interchange. The shopping cart as well is
> >> affected. Netwave also owns my other (active) domain name
> >> www.nybeautysecrets.com which I understand from godaddy.com is active
> >> until 8/2010. I would like to know if you would be able to help me to
> >> access the Interchange and gain access to all my information. I would
> >> like to be able to continue with your services. Is there a way I can
> >> avoid the timely process of rebuilding an entire site? 
> >> Thanks
> >> Suzy
> >>
> > 
> > 
> > Going to the netwavedesign.com website and clicking on there hosting
> > service options, they have a "We'll be back soon" message.  That's
> > troubling...  Is anyone answering the calls or email at Netwavedesign?
> > It seems that your nybeautysecrets.com site is Interchange AND running
> > fine.  Is this just ONE catalog with two domain names? or are they two
> > completely separate catalogs?  You should be able to get all your data
> > and Interchange code of you can somehow still log into the server at
> > NETWAVEDESIGN.COM regardless of the name expire issue.  There is a grace
> > period of about a month where they can simply pay to renew the domain,
> > if that grace period goes by, then there is a last minute "get this
> > domain back" option that will cost a couple of hundred dollars, after
> > that it ends up being available to public.
> 
> The bad thing is that the SecureURL points to www.ny-beauty-secrets.com,
> so you can browse the site, but not use the cart and the administration.
> 
> Regards
>          Racke

Right, bummer, another quick fix option to think about is to grab a
secure cert for www.nybeautysecrets.com 

rick






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