[ic] help!

[Stefan Hornburg (Racke)]

Rick Bragg wrote:
> On Tue, 2009-11-03 at 17:17 -0500, Suzane Vecchio wrote:
>> I am the owner of an online shopping site www.ny-beauty-secrets.com.
>> The host for my site has been Netwave Designs(James Nemeth). He let my
>> domain name with godaddy.com expire ( ! ) As well all of his contact
>> information has been disconnected or terminated. My businees has been
>> immediately shut down! As well I cannot access any of my files
>> or customer orders thru the Interchange. The shopping cart as well is
>> affected. Netwave also owns my other (active) domain name
>> www.nybeautysecrets.com which I understand from godaddy.com is active
>> until 8/2010. I would like to know if you would be able to help me to
>> access the Interchange and gain access to all my information. I would
>> like to be able to continue with your services. Is there a way I can
>> avoid the timely process of rebuilding an entire site? 
>> Thanks
>> Suzy
>>
> 
> 
> Going to the netwavedesign.com website and clicking on there hosting
> service options, they have a "We'll be back soon" message.  That's
> troubling...  Is anyone answering the calls or email at Netwavedesign?
> It seems that your nybeautysecrets.com site is Interchange AND running
> fine.  Is this just ONE catalog with two domain names? or are they two
> completely separate catalogs?  You should be able to get all your data
> and Interchange code of you can somehow still log into the server at
> NETWAVEDESIGN.COM regardless of the name expire issue.  There is a grace
> period of about a month where they can simply pay to renew the domain,
> if that grace period goes by, then there is a last minute "get this
> domain back" option that will cost a couple of hundred dollars, after
> that it ends up being available to public.

The bad thing is that the SecureURL points to www.ny-beauty-secrets.com,
so you can browse the site, but not use the cart and the administration.

Regards
         Racke



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