[ic] Intermittent PGP failures & Lost credit card info

[Marty Tennison]

Thanks for the response Mike,

Sorry I did not include releveant OS info.  here is what I'm running:

Debian Linux 2.2.19
PGP 6.5.8
IC 4.8.3

Could this possibly represent a single point of failure for
interchange?  My thought is that interchange has multiple routes and
logs the information to multiple locations. If pgp fails it causes the
whole thing to break by failing to write the credit card number
anywhere.  It would not be as bad if the order failed and the customer
received a failure notice and to try again, but in this case,
everything appears to go correctly from the customers point of view,
and interchanges point of view for that matter.  Pgp writes an error
to the error file, but that's it.

It seems to me that, as a fail-safe, the ability to log the entire
order information to disk first, before calling any outside programs
might not be a bad idea even if encryption is enabled.  That way we
can always log on and get the order info from a secure directory and
then clean out that directory once we are sure all orders have been
successfully received.

Wouldn't it be possible to set up a custom order route that logs the
unencrypted information to disk but does not mail it?

Thank again for your help Mike, Great software.  I hope my interchange
skills become good enough to contribute code some day.

> I bet you are running BSD. Right?
>
> Don't think that means I have an answer, it is just that 98% of the
> flaky system interaction problems I see with external commands come
on a
> BSD system. It is due to their rewindable system calls and what
happens
> to them when a signal occurs. Many programs don't handle that right,
> Perl among them. I am guessing PGP doesn't handle it well either.
>
> You really should have mentioned your OS -- if PGP is failing, it is
> much more a platform issue than an Interchange issue.
>


> Quoting Marty Tennison (marty@sediva.com):
> > Hi List,
> >
> > I was wondering if anyone had a good idea of how to fix this
> > problem.   I
> > have PGP installed and working 99.9% of the time however, I get an
> > intermittent problem with PGP occasionally that makes it bomb.
> > (looks like
> > a memory problem).    The really bad part is that when PGP
> > fails, not only
> > does it not send the credit card info to me, but it also fails
> > to write the
> > encrypted info to the tracking.asc file.   A phone call to a
> > customer to get
> > the credit card info follows, very embarrassing.
>